1. Scope
This Delivery Policy applies to paid Tools.BD API plans (Starter, Growth, Enterprise) and free Tools.BD accounts purchased or created through https://tools.bd. Tools.BD is a purely digital service: what you buy is online access to our API and dashboard tools.
2. What is delivered
- Account access - a Tools.BD account with your plan shown in the dashboard.
- API key - issued to your account so you can call the API immediately.
- Daily quota - the scan/lookup allowance included in your plan, activated with the plan.
No physical goods are shipped. Nothing is sent by post or courier, so no shipping address, shipping fee or delivery time for physical items applies to our products.
3. How delivery works
- You choose a plan and complete checkout, accepting our Terms & Conditions, Return & Refund Policy and Privacy Policy.
- Payment is confirmed by our payment gateway.
- Your plan is activated automatically and the API key appears in your dashboard.
- A confirmation e-mail is sent to the address on your account.
4. Delivery timeline
- Online card / gateway payments: immediately after payment confirmation - normally within minutes.
- Assisted payment methods (bank transfer, bKash/Nagad-style manual payments, where offered): within 1 business day of us verifying that the payment was received.
- Free accounts: immediately on sign-up.
Business days are Sunday through Thursday, 10:00-18:00 (Asia/Dhaka), excluding Bangladeshi public holidays.
5. Delivery charges
There are no delivery, shipping or handling charges. The price shown at checkout (in BDT, ৳, or the currency marked on the plan) is the full amount you pay.
6. Delayed or failed delivery
If your plan or API key has not appeared within the timeline above:
- E-mail info@tools.bd from the address you registered with.
- Include your plan name, payment date and - if available - the payment confirmation.
- We reply within 1 business day and either activate the plan or issue a full refund under our Return & Refund Policy.
7. Your responsibilities
- Provide a valid e-mail address at checkout - delivery happens through your account and e-mail.
- Keep your password and API key safe; anyone holding them can use your quota.
- If you lose access to your account, use forgot password or contact support - we do not reveal credentials by e-mail.
8. Changes to This Policy
We may update this Delivery Policy from time to time. Changes are effective when posted on this page, and the "Last Updated" date above will be revised. Continued use of the Service after changes are posted means you accept the updated policy.
9. Contact Us
If you have questions about delivery of your purchase, please contact us:
- Email: info@tools.bd
- Website: https://tools.bd
- Business address: Tools BD, Kaliganj Bazar, Kaliganj
Bharasimla, Upazila: Kaliganj
District: Satkhira, Postal Code: 9440, Bangladesh - Phone: 01957594446
- Trade License No.: 27871470701000002